FAQs
October 20, 2020 2023-11-09 12:25FAQs
Frequently Asked Questions (FAQs)
What do I do if I forget my username or password?. 1
How do I cancel my subscription?. 2
Are the contain copyrighted?. 2
What information do you need when I subscribe?. 2
How do I navigate to the courses, lessons and quizzes I want?. 2
Is This Going To Be Hard To Use For Me? I’m Not Too Technical 3
How do I know which courses, lessons and quizzes?. 3
How is my score recorded if I abandon a quiz before it is finished?. 3
Can I play same quiz more than once?. 3
Why do some individual quizzes have numbers after their title?. 3
Can I define a default way in which to play multiple choice quizzes?. 3
Can I search for quizzes on a particular subject?. 3
Can I view my overall performance to date?. 3
How do I find your terms and conditions and your privacy policy?. 4
Will my details be revealed to anyone else?. 4
What do Colompo do when an error has been reported?. 4
What do I do if I forget my username or password?
If you have forgotten your password, you can visit the login page and you will be able to guess your details. When you then click “login” you will be provided with a link that enables the setting of a new password via email and our automated system.
If you have forgotten your username however, you will have to contact us via email and we will then get back to you as soon as possible with your username.
Will I Need to Purchase a Subscription?
Currently you do not need to purchase a subscription . However, that could change after the special launch phase so it’s best to sign up for your colompo account today.
Does It Take Long To Get Started?
Not at all. You could log in today and have your very first videos ready to go in minutes. Plus, with the A.I. you could let it handle the topic, outline, and script creation from start to finish.
How do I cancel my subscription?
You can cancel your subscription at any time. When you are logged in, go to ‘Your Account’ which is found at the top right of any page. At the bottom of the page, there is a ‘Cancel my subscription’ button. Alternatively, email us. As soon as we hear from you, your subscription will be cancelled.
Are the contain copyrighted?
Yes, all Colompo courses, lessons and quizzes are subject to copyright restriction but we allow our learner to print the material provided that a link to Colompo is provided on each course, lesson or quiz.
Please care that the use of any of our contain without Colompo link is a breach of the copyright. Legal action will be taken against anyone who does not adhere to this.
What information do you need when I subscribe?
We ask for as little as possible in order for our system to be able to recognize you each time you return to Colompo site to use any of our service.
How do I navigate to the courses, lessons and quizzes I want?
- Click a curriculum button on the bar near the top of every page
- Click the subject
- Choose where you want to go
Is This Going To Be Hard To Use For Me? I’m Not Too Technical
Absolutely not. We’ve made sure to make using CourseReelAI as easy as pie. Even for the most technologically challenged person. However, to make sure you understand how everything works, we’ve also added top notch easy to follow along training in the members area.
How do I know which courses, lessons and quizzes?
If you are subscribed and logged in, then each time you go to a quiz listing page you will see your own personal record next to your previously played quizzes – Date Played and Previous Score.
How is my score recorded if I abandon a quiz before it is finished?
Your record will not show a score unless you finish a quiz.
Can I play same quiz more than once?
Yes, you can play every quiz as many times as you like. Only your most recent score will be recorded.
Why do some individual quizzes have numbers after their title?
This is to allow each quiz to be uniquely identifiable and some topics require more than one quiz to cover the subject matter adequately.
Can I define a default way in which to play multiple choice quizzes?
Yes, if you are subscribed you can go to Your Account>Your Preferences>Multiple Choice Preferences and select either “Correct answers given after each question” or “Incorrectly answered questions re-presented later”.
Can I search for quizzes on a particular subject?
Yes, if you are subscribed and logged in then you can enter keywords (like King Henry, or Roads) into the quiz search box – top right of every page. Press the little magnifying glass next to the box and you will then be provided with a list of all quizzes that contain the word searched for. Note that the list is in the form of links.
Can I view my overall performance to date?
Yes, if you are subscribed and logged in you can go to Your Account>Your Performance and see your entire quiz-playing record.
Can I change my details?
Yes, if you are subscribed and logged in, you can go to Your Account>Your details and change your password as desired. Please note that you cannot change your username because this is the way that our system identifies you each time you visit the site – without this, your playing records would be lost to you,
How do I find your terms and conditions and your privacy policy?
There are links along the bottom of every page – click the one you require.
Will my details be revealed to anyone else?
No, none of your details will ever be given or sold to any other company.
How do I report an error?
When you are subscribed and logged in you will see a “Report Error” link at the bottom of every quiz and clicking the button will take you to a form on which you can explain the problem.
What do Colompo do when an error has been reported?
We investigate and rectify any reported errors as quickly as we can.
How do I contact Colompo?
See our Contact Us page for a full list of available options.
Have you got a sitemap?
Yes, at our Sitemap page you will find a list of every single page (and quiz) on the site. It might be a good idea to bookmark it so that you can easily navigate the site.
What If I Need Additional Help or Need to Ask a Question Not Found Here?
Just contact our support desk and we’ll get back to you ASAP. Most support replies happen within 24-48 hours tops.
